Company Profile

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Established in 1979 by an Australian and a British, The Spaghetti House is a home-grown successful story pioneering the development of a much-needed mid-market western theme restaurant chain.

The Spaghetti House has built up its reputation as “Pasta Expert”, bringing a wide variety of pasta to Hong Kong. Pasta from Italy, fresh vegetables, olive oil and high quality cheese selected from around the world, combined with expertise of our chef, making every dish a divine experience to our customers.

The full range of over 100 menu items, including “The 10 Classic Items” and “The Best-selling Items”, has been a competitive edge and a formula of success to out compete in the ever competitive environment of mid-market segment. In addition, we also develop seasonal and creative dishes from time to time.

With interior design featuring The Spaghetti House’s traditional cartoon pictures and tiffany lamps is constantly upgraded to provide the most comfortable ambience for dining.

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Our mission remains to offer you delicious dishes and attentive service in a relaxed and inviting setting. Your happiness and satisfaction are always our top priority!

Award list

Year Awards
2023
  • Quality Service Retailers of the Year –Fastfood / Restaurants Category Award
2022
  • Quality Service Retailers of the Year – Fastfood / Restaurants Category Award
2021
  • Quality Service Retailers of the Year – Fastfood / Restaurants Category Award
  • U Magazine - U Favourite Food Awards 2021 - “My Most Favourite Western Restaurant“
2020
  • Quality Service Retailers of the Year – Fastfood / Restaurants Category Award
  • U Magazine - U Favourite Food Awards 2020 - “My Most Favourite Western Restaurant"
2019
  • U Magazine - U Favourite Food Awards 2019 - “My Most Favourite Western Restaurant“
  • Mystery Shopper Programme of Hong Kong Retail Management Association – Service Retailers of the year – Category Award - Fast Food/Restaurants Category
2018
  • U Magazine - U Favourite Food Awards 2018 - "My Favourite Italian Restaurant"
  • Mystery Shopper Programme of Hong Kong Retail Management Association – Service Retailers of the year – Category Award - Fast Food/Restaurants Category
2017
  • U Magazine - U Favourite Food Awards 2017 - "U Favourite Italian Restaurant"
  • 2017 Service Retailers of the Year – Fastfood / Restaurants Category Award
  • Caring Company
2016
  • 2016 Service Retailers of the Year - Fastfood / Restaurants Category Award
  • 15-year QTS Merchant Recognition
  • Outstanding Mentor Award for Inclusive Organisation
  • HKIA Customer Service Excellence Programme - Mystery Shopper Programme Excellent Service Award (Restaurant)
2015
  • Caring Company Logo (2007-2015)
2014
  • Mystery Shoppers Programme Service Category Leader - Fastfood / Restaurants Category (Quarterly Result)
  • Best-Ever Dining Awards -
  • 5 years+ caringcompany
2013
  • 2013 Service Retailers of the Year - Category Award (Fastfood/Restaurants Category)
  • Service & Courtesy Award (Restaurants Category-Supervisory Level)
  • Labour and Welfare Bureau - 18 Districts Caring Employers 2012 Award
  • Mystery Shoppers Programme - " Service Category Leader - Fast Food/ Restaurants Category" in the period of Mar to May 2013
2012
  • Weekend Weekly – “Best Ever Dining Awards 2012” Italian Cuisine
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Category Leader - Fast Food/ Restaurant Category" Mar 2012 to May 2012, Jul to Sep 2012
  • Labour and Welfare Bureau - 18 Districts Caring Employers 2012 Award
  • Labour Department - 2012/13 Catering Industry Safety Award Scheme – Group Safety Performance Award – Restaurants (Non-Chinese) – Bronze Prize
  • Labour Department - 2012/13 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Certificate of Appreciation - The Spaghetti House Kwai Fong Metroplaza Branch
  • Labour Department - 2012/13 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Certificate of Appreciation - The Spaghetti House Tsuen Wan Plaza Branch
  • Hong Kong Federation of Restaurants & Related Trades and Hong Kong Productivity Council - Qualified merchant of Quality Restaurant Environment Management Scheme - Hong Kong International Airport Branch Oct 2012 – Sep 2013
2011
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Category Leader - Fast Food/ Restaurant Category" in the period of Mar to May 2011
  • Weekend Weekly – “Best Ever Dining Awards 2011” Western Cuisine Group Top 10
  • Labour Department - 2011/12 Catering Industry Safety Award Scheme – Group Safety Performance Award – Restaurants (Non-Chinese) – Bronze Prize
  • Labour Department - 2010/11 Catering Industry Safety Award Scheme The Spaghetti House Maritime Square Branch, Tsuen Wan Plaza Branch and Wanchai W Square Branch
2010
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "2010 Service Retailer - Fast Food/ Restaurant Category"
  • Labour and Welfare Bureau - 18 Districts Caring Employers 2010 Award
  • Labour Department - 2010/11 Catering Industry Safety Award Scheme – Group Safety Performance Award – Restaurants (Non-Chinese) – Bronze Prize
  • Labour Department - 2010/11 Catering Industry Safety Award Scheme – Supervisor Award - Restaurants (Non-Chinese) - The Spaghetti House Tsing Yi Maritime Branch
  • Labour Department - 2010/11 Catering Industry Safety Award Scheme – Supervisor Award - Restaurants (Non-Chinese) - The Spaghetti House Kwai Fong Metroplaza Branch
  • Labour Department - 2010/11 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Certificate of Appreciation - The Spaghetti House Tsing Yi Maritime Branch
  • Labour Department - 2010/11 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Certificate of Appreciation - The Spaghetti House Kwai Fong Metroplaza Branch
  • King Of Catering Award 2010 – "The King of Spaghetti"
  • Openrice.com - The Best Restaurants Awards 2010 – "The Best Italian Restaurant"
2009
  • Labour Department - 2009/10 Catering Industry Safety Award Scheme – Group Safety Performance Award – Restaurants (Non-Chinese) – Merit Prize
  • Occupational Safety & Health Council - Best Occupational Safety & Health Employees Award Scheme - Frontline Staff Section - Merit Prize
  • The Hong Kong Council of Social Service - Caring Company -
  • Capital Magazine - Capital Outstanding Enterprise Award 2009 - "The Best Chained F&B Brand Enterprise"
  • Openrice.com - The Best Restaurants Award 2009 - "The Best Italian Restaurant 2009"
  • U Magazine - U Favourite Food Awards 2009 - "U Favourite Western Cuisine"
  • Hong Kong International Airport - 2008/09 Airport Staff Safety Recognition Award - Role Model on Safety
2008
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "2008 Service Retailer - Fast Food/ Restaurant Category"
  • Labour Department - 2008/09 Catering Industry Safety Award Scheme–Group Safety Performance Award–Restaurants (Non-Chinese)–Merit Prize
  • Labour Department - 2008/09 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Certificate of Appreciation - The Spaghetti House Tsing Yi Maritime Branch
  • Labour Department - 2008/09 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Certificate of Appreciation - The Spaghetti House Whampoa Branch
  • Labour Department - 2008/09 Catering Industry Safety Award Scheme - Restaurants (Non-Chinese) - Safe Workers Award - The Spaghetti House Tsing Yi Maritime Branch
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Category Leader - Fast Food/ Restaurant Category" in the period of Mar to May 2008
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Category Leader - Fast Food/ Restaurant Category" in the period of Nov 2007 to Jan 2008
  • Hong Kong International Airport - Airport Environmental Best Practice Competition - 1st Runner-up
  • Hong Kong International Airport - Customer Service Excellence Programme 2007/08 - HKIA Best Service Award
  • Labour Department - 2007/08 Catering Industry Safety Award Scheme–Group Safety Performance Award–Restaurants (Non-Chinese)–Bronze Prize
  • Labour Department - 2007/08 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Silver Prize - The Spaghetti House Tsing Yi Maritime Branch
  • Labour Department - 2007/08 Catering Industry Safety Award Scheme - Catering Establishment Award - Restaurants (Non-Chinese) - Certificate of Appreciation - The Spaghetti House Whampoa Branch
2007
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "2007 Service Retailer - Fast Food/ Restaurant Category"
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Category Leader - Fast Food/ Restaurant Category" in the period of Mar 2007 to May 2007
  • Hong Kong Productivity Council: The Best Brand Enterprise Award 2007 - "Certificate Award for the Best Brand Enterprise"
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Category Leader - Fast Food/ Restaurant Category" in the period of Nov 2006 to Jan 2007
2006
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Service Category Leader - Fast Food and Restaurants Category" in the period of Jul 2006 to Sep 2006
  • Hong Kong International Airport - Zero Work-related Injuries Award - Winner for the First Year 2005-2006
2005
  • Airport Authority Hong Kong: Airport Environmental Best Practice Competition - Best Continual Improvement
  • Best of the Best Awards MTR Advertising - Finalist Poster of the Year for ads of "Fusion Combination" and "Fight"(Fondue) by JC Decaux
2004
  • Metro HK Print Ad Award 2004
  • Best of The Best Awards MTR Advertising - "Poster of The Year Award 2004 - Silver Award" by JC Decaux.
  • Best of The Best Awards MTR Advertising - "Most Favourite Poster 2004 (Passenger voted) - Silver Award" by JC Decaux
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Service Retailer - Catering / Food "
2003
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Service Retailer - Food and Catering Category"
  • MTR Property Management - Total Quality Service Regime
  • Quality Tourism Services - Hong Kong Tourism Board
2002
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Service Retailer - Food and Catering Category"
  • Quality Tourism Services - Hong Kong Tourism Board
2001
  • Quality Tourism Services - Hong Kong Tourism Board
2000
  • Hong Kong Award for Services : Customer Service - Hong Kong Retail Management Association
  • Quality Tourism Services - Hong Kong Tourism Board
  • Hong Kong Award for Services : Customer Service - Hong Kong Retail Management Association
1999
  • Hong Kong Retail Management Association - Mystery Shoppers Programme - "Service Retailer - Food and Catering Category"
1998
  • Hong Kong Award for Services : Customer Service - Hong Kong Retail Management Association
1997
  • Hong Kong Award for Services : Customer Service - Hong Kong Retail Management Association